Refunds are issued to the original form of payment, when we receive the return, within 14 days of delivery.
Store Credit is issued, when we receive the return, within 30 days of delivery.
A prepaid shipping label will be provided by JAYNE.
A $4.95 return shipping fee will be deducted from every order.
Limit one return mailing label per order.
A 20% restocking fee will be deducted from the refund if shoes are returned without the original box.
A 20% restocking fee will be deducted from the refund if shoe boxes are returned with postages labels or tape is affixed to the box.
A 20% restocking fee will be deducted from the refund if items show signs of wear and/or damage.
EXCHANGES
We suggest placing a new order for the item or color or size desired and logging into your customer account to return the original item.
Please reach out if a new order is placed and we will ensure the original order is properly refunded.
At this time, our online store does not offer direct exchanges.
SHIPPING
Orders will be processed and shipped within 1 to 3 business days.
Any expedited orders will be processed within 1-3 business days and once scanned by the carrier will have an expedited delivery.
We are not responsible for lost/stolen packages once an order has been shipped.
Please reach out to your local post office if your package is missing.
ONLINE EXCLUSIVE STYLES: Our online exclusive styles are only available on ShopJAYNE.com. They are shipped directly from the vendor and ship within 1-4 business days.
If you have questions about our return policy or need assistance, please email info@shopjayne.com.
CURBSIDES
Curbside pickup orders are processed within 1-4 business days from purchase and our team will call the phone number on file once an order is ready for pick up.
Any curbsides not picked up after 30 days from the initial call will be given store credit and the item will be restocked.
